FAQ Questions

 FAQ Answers

Someone I know was just arrested. Who/where do I call to find out where they were taken?
PCSO Jail, Florence 520-866-5038.
How do I order a police report?

Police Incident Report’s are available by reporting in person at any of the following Substation’s and also at the Florence Administration Office (Records Unit). Hour of operation for both Region Office and Records Unit hours are from Monday-Friday, 8:00 am to 5:00 pm (except holidays). To expedite your request, please have your incident case number ready when contacting either office.

PCSO Administration Office
Records Unit
P.O. Box 867
971 Jason Lopez Circle, Bldg #C
Florence, AZ 85132
(520) 866-5142/5123/5146/5141
Victims may email their request to: pcsorecords@pinalcountyaz.gov

Arizona City
13970 S Sunland Gin Road
Arizona City, AZ 85123
520-466-5646

Casa Grande
820 West Cottonwood Lane
Casa Grande, AZ 85122
520-836-8101

Gold Canyon
5750 South Kings Ranch Road
Gold Canyon, AZ 85119
480-982-2241

San Manuel
28380 S Veterans Memorial Boulevard
San Manuel, AZ 85631
520-385-2222

San Tan
3655 E. Hunt
Hunt Hwy & AZ Farms Rd
San Tan Valley, AZ 85143
520-866-5240

San Tan Region Office
85 W Combs Road
San Tan Valley, AZ 85140
520-866-5112

Written request are required to be completed. The “Records Request Forms” may be downloaded from Sheriff’s Office website, (Section Forms-Records), but they are also available at each Region Office.

Victims of violent criminal offense (Part I-Homicides, Rape, Robbery, Assault, Agg Assault, Larceny-Theft, Motor Vehicle Theft, Arson) may receive one free copy of a report in which they are listed as the victim, but must also complete a request form.

For other’s, the copy fee for police reports is $5.00 for Traffic Accident and $7.50 for other, 25 pages or more there will be an additional fee of $.50 a page. Monies must be received prior to dissemination in form of Money Order, Business check only, no cash is accepted.

For more information, please contact either one of the Region Offices or the Records Unit.

How do I get crime statistics?
There is a $5.00 fee, all requests must be in writing and monies must be received prior to dissemination of sending out the crime stats.
Where do I register as a Sex Offender?
Registration is done Tuesday, Wednesday, and Thursday from 8:00 a.m. to 3:30 p.m. only. Please be advised that there is a dress code due to persons required to report to the Detention Center for prints/photos, no shorts, no tank tops, flip flops.
What do I do when I see an emergency vehicle running code (lights and siren) behind me?
Slow down and pull to the right side of the roadway letting the emergency vehicle pass. Do not pull to the left or stop in the roadway. Emergency personnel are trained to pass on the left and never on the right to avoid collisions and make it through traffic safely.
What documents do I need to attend a Vehicle Impound Hearing?
Current insurance, current registration, current drivers License and any other legal/ownership documents.
I want to know if someone has been served an order of protection I filed. Who do I call?
PCSO Civil, 520-866-5137.
I need to be fingerprinted for a job or for adoption, foster care; does the Pinal County Sheriff’s Office do public fingerprinting?
Yes, there is a $5.00 fee and prints are done 7 days a week Monday through Sunday from 9:00 a.m. to 5:00 p.m. There is a dress code, due to persons reporting to the Detention Center for prints, no shorts, no tank tops, flip flops, and no children are permitted in the Detention Center.
How do I request copies of photos?
A Written Request is required along with a notarized photo waiver, by mail/person, and are available on CDs.
How do I research Sex Offender living in my community?
www.sexoffender.com is an Arizona database by Department of Public Safety.
How do I get bond info or visitation?
Please contact the Jail for information, 520-866-5021.
Where do I get info on court dates or location?
Contact the specific court on line or directly.
I am the victim of internet fraud. How do I make a complaint?
Log onto www.Ic3.gov and follow the prompts.
How do I find employment opportunities?
I loaned my personal property to someone and they are refusing to return it. Who do I call?
The local justice of the peace court and file and speak with the court. The courts can be located in the phone book.
How do I volunteer at PCSO and what are the types of volunteer opportunities?
Call Volunteer Services Coordinator Marcia Romano at 520-866-5221.
I think a loved one might be using methamphetamine. What signs do I look for? Who call I call?
Log onto www.casagrandealliance.org they have many links available.
How do I report the activity of Illegal Aliens/Smuggling?
Call United States Border Patrol 520-836-7813. However, if life threatening, call 911.
I wish to obtain a burn permit. What steps do I take?
Contact local fire department and obtain a permit. Also, make courtesy notification to local law enforcement agency.
How do I find out the status of my case? How do I give additional information on my case?
Contact the Regional Office that covers the area you live in. Please have your case number ready and be prepared to answer a few questions relevant to your case or situation. The case numbers are broken down into the following format: The case number for an incident that happened on February 24, 2008 would read like this: 080224123 – 08 (year), 02 (month), 24 (day), sequential number (123) [Starts at 1 each day].
I would like to file a complaint on a Pinal County Sheriff’s Office employee. How do I do that?
You can download a form HERE at our Professional Standards Unit site.
How do I apply for the position of Reserve Deputy Sheriff?
Go to the Pinal County Web site, select the "Human Resource Web site" link, select "Job Search," then enter the "Pinal Automated Career Opportunities” (PACO) Web link. You then simply select "Search Postings" and select "Deputy Sheriff (Reserve)" in the "Functional Title" section. From that point, simply follow the described online application process.
The Sheriff’s Office took my property during an arrest; how do I get it back?
Property seized as evidence in an open investigation is only released at the discretion of the case officer, and normally only after the case is adjudicated. Have your Pinal County Sheriff’s Office case number ready and contact your case officer to inquire about the return of your property. The case officer has to submit a completed Request for Release Form to the Evidence Unit prior to the release of any property.
I have a court order for the release of my property; how do I make arrangements to pick up my property?
As soon as you have obtained a court order, contact your case officer and get them a copy of it. The case officer has to submit a completed Request for Release Form to the Evidence Unit prior to the release of any property, even if there is a court order. At times, property seized as evidence may be involved in multiple cases or need further information cleared prior to the release. *If you are requesting a weapon to be released to you, the Sheriff’s Office will look at your criminal history and run a warrants check on you to ensure you are not a prohibited possessor prior to the release.
My vehicle was towed last night, do you have it?
The Sheriff’s Office will tow and store only vehicles seized as evidence, forfeiture, and/or do not meet state semi laws. If you vehicle was towed because you were in violation of ARS28-3511 (30 day hold), your vehicle is located at a local tow company. You need to contact the officer who impounded your vehicle and request a hearing within 10 days of the impound date, and the deputy should be able to advise you of where your vehicle is located.
  • ARS28-3511 – Removal and immobilization or impoundment of vehicles due to suspended or revoked driving privileges, no valid driver’s license, no functioning certified ignition interlock device, or no insurance.
  • You can look up all traffic laws by using www.azleg.gov
How do I pick up my vehicle from PCSO, and is there a charge?
The PCSO Evidence Unit will contact the registered owner of the vehicle by mail or by phone if we have a current phone number on file. When you receive notification you will need to contact the evidence unit and schedule an appointment, verify the amount you will need to pay for the tow charges and to ensure an evidence technician is available to release your vehicle to you. Tow charges do apply and can be paid only in the form of an official check or money order made out to the Pinal County Sheriff’s Office.
If my insurance company paid my claim and the property is recovered can I have it back?
When your insurance company pays you for a claim you made on your property, the property then belongs to your insurance company. If you would like to purchase your property back from your insurance company you will need to contact your insurance company. Purchasing your property from your insurance company is between you and your insurance company.
What type of activity should I report?

Any type of criminal or suspicious activity should be reported. When calling, please be specific. We need to know what activity you have observed and what causes you to believe the situation is criminal or suspicious. Please try to provide as much information as possible, such as vehicle descriptions, clothing and physical descriptions of suspicious persons, and good location information where the activity is occurring.

Examples of suspicious activity can include, but are not limited to: Someone looking over fences, someone trying to break into a residence or vehicle, drug activity, shots heard, suspicious vehicles that are unfamiliar to the area; if you are in doubt, call.
Why does the operator keep asking me questions? If they just sent the police, they would find out all they need to know.
As the reporting party, you are the first and only source of information until a police officer arrives on scene. Dispatchers are trained to ask specific questions relevant to the deputies’ response. In the few minutes that it takes for the officer to drive to a location, particularly one that is volatile, many things can change. A suspect may leave, a shot can be fired, a burglar can gain entry, or more people can arrive at a fight with weapons. The more information you can provide the better chance deputies have of apprehending a suspect, bringing a fight under control, or preventing injuries.
Why do they send the police even when I called back and told them everything was okay?
There are several types of reports that the police respond to that will not be cancelled by telephone: Domestic violence, child or adult abuse, robbery calls, 911 hang-ups. These calls are rarely cancelled even if you call back to tell us everything is fine.. The reason is a victim can be easily coerced into sounding convincing while telling the dispatcher that everything is okay. Some situations require the physical presence of the police to verify that everyone is safe and that peace has been restored.
When I call the communications department, why do I get someone different every time?
The communications department is staffed with anywhere from 3-6 dispatchers at a time. The phone system is designed so that each call is answered by the available dispatcher. Therefore, when you call several times in a day, it is possible you will get a different dispatcher each time you call because the original dispatcher may be busy with other calls.
Why won’t they let me talk to a deputy when I call in?
The Communications Division is staffed with highly-trained professionals whose responsibility is to provide community service, interview callers, and relay information to deputies. All positions are staffed by non-sworn employees. Deputies do not staff any positions in the division. Simply, deputies are not in the same room with the dispatchers, and are out in the field and not near a phone.
Do I have a warrant?
Contact the law enforcement agency for the city or town in which you reside and request a Wanted Persons check in the ACJIS system.
I’ve missed some payments on my court ordered fine and I probably have a warrant, how do I take care of it without being arrested?
Contact the court that ordered the fine to make arrangements to appear before the judge.
I am currently receiving Social Security supplements or Veterans Benefits and
If the agency provided you with the warrant number and you are presently in Arizona you can appear at the Pinal County Superior Court for arraignments on Friday mornings at 8:30 a.m. Provide your name and case (warrant) number to the Clerks Office and you will be advised in which courtroom to appear. If you are presently out of state and the warrant is extraditable, you may turn yourself in to the local law enforcement agency in whatever state you reside and go through the extradition process to be returned to Pinal County. If the warrant is not extraditable you will have to return to Pinal County on your own and follow the process for Arraignments on Friday mornings.
I know a certain person has a warrant for his/her arrest and I know where they can be found.
Contact the nearest law enforcement agency for the area of where the wanted person can be found and provide them with the information of where the wanted person can be found.
My relative or friend is in your custody on a warrant out of another county or state, when are they going to be transferred to the other agency?
For security reasons, that information is not provided to the general public. You may access this website and perform an inmate search to see when an individual has been turned over to another agency.
How do I apply for a posted position with Pinal County Sheriff’s Office?
All internal and external candidates must apply on line at www.pinaljobs.com. Please note: Many of our positions require pre-testing exams. It is recommended that once you apply, that you contact PCSO - Human Resources @ 520-866-5121 to schedule your exam. As a rule testing in conducted only on specific days of the week, for specific positions. Some clerical positions will not allow applicants to test for a specific position after ten days.
What is the testing process for deputy cadet?

Written test, Physical Agility testing which consist of:
(1) Vertical Leap - 16.5 Inches or more in three attempts
(2) One Minute Sit Up - 29 or more (one minute time limit)
(3) 300 Meter Run - 68 seconds or better
(4) Maximum Push Up - 25 or more (no time limit)
(5) 1.5 Mile Run - 15:20 minutes or less

If selected, you will meet with a background investigator who will conduct a full background investigation. Once you pass the background investigation; Fingerprints, Psychological exam, medical exam, and Urine Analysis checks will be conducted.

What is the testing process for Detention Officer?
A written exam, oral board interview, background investigations, fingerprints, psychological exam, medical exam which includes Urine Analysis testing.
What forms do I need to complete prior to my interview with the Background Investigator?
All applicants must complete a Post History (PH), form which can be located at: http://www.azpost.state.az.us/ go to forms and print and complete the PH form. You will be required to provide the Background Investigator with, your Birth Certificate, High School Diploma or GED, DD-214 (if applicable), Proof to work in the U.S., Social Security Card and a Current AZ Drivers License.
What are PCSO Human Resources hours of operation?
7a.m.-5 p.m., Monday thru Friday, excluding holidays.
How do I contact PCSO Human Resources Department?
How do I obtain information on the Correctional Officer Retirement Plan System (CORPS)?
How do I obtain information on the Public Safety Retirement System (PSRS)?
How do I obtain information on the Arizona State Retirement (ARS) for civilians/non-officers?
How long is the probationary period for new employees?
Detention Officer’s Deputy Sheriff and Dispatchers probationary period is one year. All other Pinal County new hires are six months.
How do I obtain information about Compensation and Benefits?
Please visit Pinal County Web site at the Human Resources or you may call Elizabeth Knobloch, Compensation/Benefits Analyst at 520-866-6594.
What is FMLA?
Family and Medical Leave Act: A federal law that provides up to 12 weeks of unpaid, job-protected leave per year for qualified employees who have serious health problems or who need to care for a child or other family member. The FMLA also requires that group health benefits be maintained during the leave.
How do I contact Pinal County’s Insurance Carrier?
Mountain States Administrative Services at 800-866-4731.
Where can I obtain Flexible Spending Account information & forms?
Please visit the Benefits page on the Human Resources site.
How can I send an anonymous tip to the Narcotics Task Force?
E-mails can be sent directly to the Narcotics Task Force by clicking HERE name and e-mail address can be included, but are not required.
What happens to narcotics after they have been seized by officers?
Once the case involving the narcotics has been settled in court, the drugs are destroyed.
Where can I find the Pinal County Noise Ordinance?
You can find the Noise Ordinance on our Forms page for your convenience.
Provided is a list of Detention Center Phone #’s (520)
Administration 8 a.m. - 5 p.m.  Monday - Friday only 866-5180
Intake 866-5040, 866-5058, 866-5039
Medical 866-5085
Front lobby visitation 866-5021, 866-5017
Property/Inmate Accounts 866-5055, 866-5079
Inmate phones 888-288-9879
Victims Right’s 866-5024, 866-5089
How do I order an accident report?
If you would like to retrieve an Accident Report online you may go to Docview, which is the third party the Pinal County Sheriff's Office contracts with to provide the copies online.