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Hoopla Questions

 
Answers

Q. What content is available through hoopla?

hoopla provides thousands of audiobooks, movies, television shows, comics, music, and eBooks, available for library patrons to stream on their mobile devices, tablets, or PC's.




Q. How long do hoopla titles check out?

All hoopla content is available for simultaneous check out, meaning there are no waiting periods! All lending periods are set by hoopla’s content providers.

  • Movies – 3 days
  • Television programs – 3 days – You can borrow TV shows by episode, not season
  • Music – 7 days – You can borrow music by album, not single tracks
  • Comics & eBooks – 3 weeks

 

Your account must be in good standing to use this service – if you have an expired account or fines that exceed $10, you will not be able to log-in. If you have any questions about your library account, please contact your local library.

 

 




Q. How do I check-in an item?

All titles will be turned in automatically at the end of the lending period. However, if you’d like to return an item early, just click on the Return button when looking at the item’s title information page. There is not a renewal function, but as all hoopla content is always available, you have the option to borrow the item again.




Q. Are titles downloaded onto my device or computer?

All titles are available for streaming and most are available for download, based on studio or publisher restrictions. However, titles are only available for download on supported mobile devices and tablets.

  • iOS devices: Download using the Cloud icon in the bottom left hand corner.
  • Android devices: Download using the Download button in the top right hand corner.
  • Please remain logged in to hoopla to retain your downloaded content.

 




Q. Do I need to be connected to the internet to access hoopla?

Yes, to access hoopla and to stream the content you must be connected to the internet.




Q. Which devices are supported by hoopla?

Currently, hoopla can stream content to your mobile devices, tablets, or PC's.

  • iOS devices that run iOS 6 and above
    • iPhone 3GS and above, iPad 2 and above, and iPod Touch 4th generation and above.
    • Apple TV media player. Scroll to the bottom of the hoopla support page for more information about using hoopla with AirPlay.
  • Android smartphones and tablets (with the exception of the original Kindle Fire and the Nook Tablet)
    • Devices that support Android OS 4.0 (Ice Cream Sandwich) and above.
  • Kindle Fire HDX
  • At this time, hoopla is not available on game consoles, Roku, or Chromecast but stay tuned!



Q. Can I play hoopla content on more than one device at a time?

You can play hoopla content on several devices, but not at the same time. However, you can begin playing content on one device and pick it back up later on another device right from where you left off earlier.




Q. Where can I report a problem or get further technical support?
  • Most questions can be answered by the hoopla support page, which provides answers to frequently asked technical questions
  • Click here to contact hoopla directly and report an issue
  • Write the Pinal County Library District at [email protected]
  • Contact your local library for general questions about your library account status

For more information visit the hoopla YouTube Channel for video tutorials.




Q. How many items can I check out?
Hoopla allows you to check out 8 items per month.





 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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