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Zinio Questions

 
Answers

Q. Why am I being asked to pay?
In order to download and read magazines for free using your library card, you will need to check out OverDrive content via the Arizona State Library OverDrive webpage.
 
If you use the OverDrive app directly, you are actually using their consumer product, in which OverDrive has no way of verifying whether you are a library patron.
 
To prevent this error, all magazines should be checked out via the Arizona State Library OverDrive webpage, and can be enjoyed via the OverDrive app by clicking on "My Library"



Q. How do I check out a magazine?
 
Search for a title or browse by genre directly from the state library site. This is important and the only way you can be verified as a library user.
 
Click "Checkout Now" directly below the issue cover
 
OverDrive will prompt you to either "Keep Browsing" or "Start Reading." If you choose to start reading, you will be directed to "Your Library" on OverDrive.com.
 
Then just download the OverDrive from the app store associated with your device.



Q. How many magazines can I check out at one time?
You can checkout as many magazines as you want - there is no limit!



Q. How long can I check out magazines for?
There is no time limit. Once you check out a magazine, it will remain in your library until you delete it.



Q. How do I report technical difficulties?
OverDrive (the company that provides the digital magazine service) has a support request page here.
 
Additionally, you can contact your local librarian.



 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 

 
 
 
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