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eBook - Frequently Asked Questions
 
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What is cloudLibrary?
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It is a mobile technology that allows you to browse, checkout and read titles on your personal eReader or tablet.
 

How many books can I check out at once?
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You can have up to 3 cloudLibrary titles checked out at a time.

How long do I get to keep my cloudLibrary titles?
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  • 21-day checkout period per book (returns automatically at the end of this time).
  • Early return is available on mobile apps.
  • Renewal of a book is not available, but you may check out the book again (on mobile app or reading directly on the computer, your place should have been saved by the system).

What computers/devices are compatible?
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There is a cloudLibrary app available for:
  • MAC: OS X (6.x or newer)
  • iPod Touch, iPad, iPhone (iOS (3.2 and higher)
  • Windows Computers: Windows 7 or later (excluding Windows8 R.T.), also works with WindowsXP (Service Pack 3)
  • Android: must be able to access the Google Play Store
  • Nook: Color, Tablet, and HD/HD+ (must download app from the Barnes & Noble app store)
  • Kindle Fire (Not compatible with the Original e-Ink Kindle.)

Do I need to create an account specifically for cloudLibrary?
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No, cloudLibrary will use your existing library account; there is no need to create a separate account.

 


How do I browse and check out a book? How do I find a book to check out right now?
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After you have logged into cloudLibrary simply browse the collections using Featured, Categories, or Search functions to find and click on a title. Then you can “Borrow” or “Add to Hold List” to reserve a title. Once the title is available you can borrow and read the book on your computer or device.

If you are looking for a book that you want to read immediately, follow these instructions:

  • Click on the Browse or Search tab.
  • Look for a "Filter" button (top, right), click this.
  • Select "Available Now." 

This will filter out any book that is not available to be checked out right now. You may browse the categories from here.


Why do I have to wait for an eBook? Aren’t these virtual?
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Libraries have to purchase an eBook in the same way they purchase physical books. The publishers require us to abide by a “one copy/one user” model just as we do with physical books. For example, if your library has one copy of Gone Girl and it is already checked out you would have to place this item on your hold list and wait until it is available.

Can I place holds on titles that are checked out?
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Yes. 3 holds are allowed at a time (realize that with the checkout limit you may have to make a decision if a bunch of your books are available at once). You'll receive an email notice when your hold comes in, and you will have 3 days to claim it before it moves to the next person on the hold list. Please remember that the number of days listed for your hold is an estimate based on the number of copies the library has and the maximum checkout of 21 days. If someone ahead of you in line returns the book early, the list will move faster.

How do I know that it is my turn for a hold?
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If you set it up, cloudLibrary will notify you by email when your book is available. If you didn't provide an email address, then it is up to you to be aware of the status of your holds. You have 72 hours to check out a hold once it becomes available to you, so we recommend checking your app or software every 2 days when you are waiting on a hold. Please remember that the number of days listed for your hold is an estimate based on the number of copies the library has and the maximum checkout of 21 days. If someone ahead of you in line returns the book early, the list will move faster.

How can I renew a book?
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The cloudLibrary doesn’t have a renewal functionality built in. When the book is checked-in or expires from your device, you can go through the check-out process again. If there are holds on the book, it will automatically transfer to the next patron in the queue and you will need to place a hold on that title to get back in the queue.

Do books expire on my eReader?
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Yes. Each book file is transferred to your e-Reader device with a "due date" attached. The book will not work on your device past the due date.
 

The cloudLibrary app is prompting me to update the software, should I do this and why?
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If the cloudLibrary mobile app or PC app is prompting you to update the software, accept the update. cloudLibrary is making improvements to their software on a regular basis and will issue periodic updates. To ensure that the software or app works properly, it will be necessary to update the software each time it prompts you to do so.
 

What does a Digital Rights Management (DRM) or an Adobe ID authorization error mean?
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If your new tablet or phone came with a reading app already installed, or you use more than one reading app based on Adobe technology, you may get an error message related to DRM (digital rights management) when you attempt to use the cloudLibrary app. You do not have to delete the alternate reading app. Try this:

  • Open the alternate reading app.
  • You may be prompted to authenticate the reading app with an Adobe ID. If not, look under the app's settings for this option.
  • Input your Adobe ID - this will give your entire device Adobe authentication. Need an Adobe ID? Get one here. Forgot your Adobe ID? Retrieve it here.
  • For Android users: Clear the cloudLibrary's application cache before opening the app again. (How to clear app cache)

Alternatively you may receive a message stating you have reached your limit of Adobe device activations. You can request to have your activation limit reset on the cloudLibrary website.


 


My device is compatible, how do I install the app?
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Below are several how-to guides for installing the cloudLibrary app on your device. You will need an active Internet connection to download the app (wi-fi, 3G, etc).
 
  • Samsung Galaxy Tab, Toshiba Thrive, Google Nexus, etc
  • laptops, netbooks, desktop computers
  • You will need this version to transfer eBooks to your basic eInk Nook, Kobo, or Sony eReaders.
  • Nook Color, Nook Tablet, Nook HD, Nook HD+

Why can’t I access cloudLibrary?
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  • Please check to make sure that you are using the latest version of the software.
  • Verify that you have network connectivity
  • Verify that you entered your library card number and password correctly
  • Verify that you do not have any outstanding fines or fees with your library that may be blocking you from gaining access to your library account.
     

The PC App software suddenly will not open, work properly, or gives error "unable to open cloudLibrary.exe." What’s going on?
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The best thing here is to do a full uninstall of cloudLibrary, and install a fresh copy of the software from the cloud Library website. Your checkouts (and other account information) are on the cloudLibrary server and will not be lost.  
 

I have a new eReader that I want to download cloudLibrary books to but it says it can’t download to my device. What should I do?
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This is the error where cloudLibrary can connect to the device and shows the green "download to device" buttons for the eBooks, but then gives the simple error message of "unable to download to device." cloudLibrary uses Adobe technology as a base. If your eReader (like a Nook) is new, it may never have encountered an Adobe ID before, and needs to be authorized by one. Here is how to make this happen:

  1. If you have Adobe Digital Editions on your computer, open it and plug in the eReader.
      - Do not have ADE? http://adobe.ly/Qgf9vI
  2. The eReader should show up under "Shelves" on the right side. If your Nook has not been connected to ADE before, it will want to authorize it now. Allow it to do this.
  3. Reopen cloudLibrary and retry the transfer.
  4. If you are still encountering problems then you may need to request an Adobe ID Activation from 3M.

My eReader is not recognized by the cloudLibrary software, how can I still access my eBook?
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Some eReaders have software that blocks transfers from the cloudLibrary for PC.  The newer Sony eReaders have this problem. Here is a way to work around the problem. Note: this will not work for basic eInk Kindles.

Please check these things before giving up on a regular cloudLibrary transfer:

  • Device is turned on and properly connected to the computer.
  • Device is fully updated - a missed update to your device's software would cause it to not perform properly.

Set Up on the Computer

  • Make sure Adobe Digital Editions is installed. Do not have it? If not, click here: http://adobe.ly/Qgf9vI
  • Authenticate Adobe Digital Editions with your personal Adobe ID. Get an Adobe ID if you do not have one: http://adobe.ly/QgebiS
  • Download the 3M Cloud Library software--this is under "Getting Started" on ourcloudLibrary Tutorial page. Learn to use the computer app and check out a book. NOTE: as you have authenticated your computer with the Adobe ID first, cloudLibrary should use this ID as well.

Transfer to the Device

  • Connect your device to the computer.
  • In the cloudLibrary software choose the "My Books" tab and open the book you wish to transfer. This makes sure that the book is downloaded to your computer, and the adobe authentication is applied to it.
  • On your computer, pull up "My Documents->My Digital Editions." Any epub book downloaded on your computer should be stored here.
  • Move the epub file into the proper folder for eBooks on your reader. (On a Sony there is an eBooks folder under "Media".)
  • Eject your device from the computer.

None of the FAQs answered my questions about cloudLibrary, what can I do?
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If you are still having issues with cloudLibrary, please send us an email with the following information:

  1. What kind of computer, eReader, Tablet, or Smartphone are you using?
  2. What version of the Operating System are you using for your device (ex Windows 8, iOS6, Android 4.0)?
  3. What version of the cloudLibrary app do you have?
  4. What is the problem you are experiencing?

We will let cloudLibrary know of any problems or issues you have so they can begin working on the problem.

















 
 
 
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